Refund policy

Refund & Cancellation Policy

We believe that the success of any brand lies in the number of happy customers they create. This is why we’re committed to 100% customer satisfaction.

Autoship Subscriptions

Our Autoship subscription allows you to schedule regular monthly shipments of supplements to your home.

Money-Back Guarantee:

Autoship subscriptions do not have any money-back guarantee. We encourage customers to try our products via the one-time purchase option to see if it works for their individual body before signing up for recurring monthly shipments with us.

Order Cancellation For Autoship Subscriptions:

Customers can cancel or skip any shipments via our self-service subscription portal. To ensure a smooth cancellation process, it is best to log into the subscription portal before the next charge date.

Should any assistance be required, or if cancellation of an order is needed that has already charged, kindly reach out to our support team. Our team can assist with cancellation of orders processed within a 12-hour time frame.

Manage Your Subscription:

We understand that preferences may change. Therefore, you can log into our online self-service subscription portal and make any necessary adjustments at anytime. You can view management instructions at this link.


    One-time Purchases

    Money-Back Guarantee:

    90 days money-back guarantee from the delivery date of the first order of each unique product/bundle

    Cancellation:

    Cancel your order through self-service within 12 hours before it’s fulfilled.

    Returns:

    Returns are only accepted within 90 days of the purchase date, and the item must be in its original condition.

    Defective Items/Package:

    Please follow these instructions to proceed with your cancelation/return request smoothly. Please don’t hesitate to contact us with further questions regarding refunds or the return process. Our customer service is operating 24/7.

    Refunds:

    • For money-back guarantee claims, please contact us; our friendly customer support team will help you.
    • For orders canceled within 12 hours, refunds are processed instantly and will reflect on your statement based on your payment method
    • For Returns: Once the return is processed, please contact us upon the tracking update on the courier’s portal, we will issue a refund, and it will reflect on your statement based on your payment method
    • Please note for late or missing refunds: There is often some processing time by the banks before a refund is reflected in your bank statement. Hence refrain from filing a dispute as it would delay the refund process, which can take up to 75 days depending on your bank's reviewing process. If we have processed your refund, and it’s not showing in your bank account after a few days, please get in touch with your bank.

    Customs/GST:

    PROVITALIZE Company has no control over these charges, as customs policies and import duties vary widely from country to country. For more information, here's how to pay your customs/GST.

    Disclaimer: Being well-informed about health-related products before purchasing them is essential. FDA advises consumers to consult with a health care professional before taking any supplement.

    Still have more questions? Please message us here.